Thank you for choosing WeConnect! We want you to be completely satisfied with your service. This Refund and Returns Policy outlines our policies on refunds and returns for subscriptions purchased on the WeConnect IPTV platform.
General Policy
We offer a 7-day money-back guarantee on all new subscriptions. This means you can try our service risk-free for 14 days and request a full refund if you’re not completely satisfied. After the 14-day period, refunds are not available.
Before committing to our services, take advantage of our trial account. We’ve designed this trial period to let you experience our offerings firsthand. If it doesn’t meet your expectations, rest assured, there’s no obligation to purchase a long-term plan.
Mind Your Internet Speed
For the best experience, it’s crucial to have a stable internet connection. If your internet speed is sluggish, it may impact your ability to fully enjoy our services. In such cases, we recommend assessing your connection before making a purchase.
Eligible Reasons for Refund
You may be eligible for a full refund if:
- You are unable to access the service due to technical issues on our end.
- We misrepresented the features or content of the service in a material way.
- You were charged for a subscription you did not authorize.
Ineligible Reasons for Refund
We will not issue refunds for:
- Changes of mind or buyer’s remorse after the 7-day period.
- Service interruptions due to factors beyond our control, such as internet outages or technical issues on your end.
- Violations of our Terms & Conditions.
How to Request a Refund
To request a refund, please contact our customer support team at support@weconnectiptv.com within 7 days of your purchase. Please clearly state your reason for requesting a refund and include your account information. We will review your request and respond within 5 business days.
Processing Time for Refunds
Once your refund request is approved, it will be processed within 5 business days. The refund will be issued to the original payment method used for the purchase.
Additional Information
- This Refund and Returns Policy applies to all subscriptions purchased on the WeConnect IPTV website.
- We reserve the right to modify this Policy at any time without prior notice.